FAQ
Returns & Refunds
Since your order is customized, we do not accept returns, nor refunds. We can only accept exchanges if the product is defected or damaged. Please see below exchange policy for reference.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at print@waltusa.com and send your item to: Attn: Customer Service, 2929 North Main St, North Logan, UT 84341, United States.
Shipping
To return your product, mail your product to: Attn: Customer Service, 2929 North Main St, North Logan, UT 84341, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
